Postage and packing charges are as follows:
UK - Free Delivery on all orders over £100
Orders under £340 will be sent by Royal Mail Special Delivery Guaranteed by 1 pm (Monday-Friday) and will be charged at £11.70 per order
Delivery to Europe ( inc ROI ) -
All orders to Europe are charged at £19.95 per order
Delivery to The Rest Of The World -
Orders to The Rest Of The World are charged at £19.95 per order
If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. Lux Junky will not be responsible for these charges.
All deliveries require a signature. If you are not available to receive the parcel the courier will automatically redeliver on the next working day. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us, but there will be an additional charge for re-posting.
We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days from the date of despatch. For international destinations, we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the relevant delivery company.
Missing or Damaged Products
Every item sold through luxjunky.com is thoroughly checked for faults before it is sent to our customer, however, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.
We always strive to provide the best service, but sometimes we can make mistakes. Please feel free to contact us on email@example.com and inform us of any damaged, faulty or missing products from your order.
If you report the problem to us under this Condition, our only obligation will be either:
Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.
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RETURNS - REFUNDS/EXCHANGE
Should you wish to return/exchange an order you must notify us within 7 days of receiving the order by email firstname.lastname@example.org quoting your name and order number. Clearly, explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details and images where necessary.
Your item(s) should be returned with your original invoice/receipt within 14 days of receiving the order and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit. We strongly advise that you use a signed for postal service/courier to return the item as we are unable to refund for any orders which get lost in the post and that you keep your proof of posting documents until we confirm that we have received the item. Returns outside these timeframes may be accepted at the discretion of Lux Junky and may only be offered as a credit voucher.
Once the item has been approved for return and received by us, we will exchange and/or refund the original payment debit/credit card for the sum paid minus postage costs.
All refunds and exchanges for goods purchased via our website or by telephone must ONLY be made by post/courier.
Please send all returns to:
Lux Junky Returns
PO Box 494
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and with their original tag and fabric bag as this is part of the product. Please note that if the Lux Junky plastic tag on the shoes is removed then this item is non-returnable.
All clothing must be returned in a new, clean and unworn condition with the original garment tags still attached. Please note that if the Lux Junky plastic tag on the garment is removed this item is non-returnable.
Hair Accessories & Hosiery
Due to hygiene reasons, we are unable to offer a refund and/or exchange for ALL hair accessories, tights, socks, and Swimwear.
Lux Junky will not accept returns of non-faulty products that have been worn, used and/or garment tags removed without the receipt attached to it. In such cases, the customer will be informed and the item(s) will be returned to the customer at the customer's expense.
All full priced products may be returned in new, unworn and unused condition with original garment tags and Lux Junky tags still attached. If you have requested a refund, and it has been received and approved, we will credit the original payment card for the sum paid within 30 working days.
All unwanted goods purchased at sale/discounted items we are unable to offer a refund, however, we are happy to exchange the item(s) for another sale/discounted item for the same purchase value or more provided they are in perfect condition and represented on the original receipt.
If you would like an exchange for a different size or an alternative item, once we have received the item(s) we will contact you to process the exchange. Postage costs at the current rates will be charged for all exchanges returned to the customer.